Accessibility

Our commitment

We want every customer to be able to browse, buy and get support on DNYKart with dignity and independence. Accessibility is an ongoing effort that we keep improving product by product.

Standards we follow

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our target standard, and we review new features against it during design and development.

Accessibility features

• Keyboard navigation for core shopping flows.
• Screen-reader friendly structure, headings and form labels.
• Text alternatives for meaningful images.
• Resizable text and clear, high-contrast focus indicators.
• Colour choices that do not rely on colour alone to convey meaning.

Assistive technology

DNYKart is designed to work with current versions of popular screen readers, magnifiers and voice-control tools in commonly used browsers.

Feedback and support

If you face an accessibility barrier, email [email protected] with the subject line 'Accessibility' and a short description of the issue. We take these reports seriously and aim to respond within 24-48 business hours.

Ongoing improvements

We regularly test key journeys, train our teams on accessible design and prioritise fixes that unblock customers. This page notes our approach and is updated as our accessibility work progresses.