Privacy Policy

Overview

This Privacy Policy explains how DNYKart collects, uses, shares and protects your personal information when you use our website, mobile experience and services. By using DNYKart, you agree to the practices described here.

Information we collect

• Account details such as your name, email address and mobile number.
• Order information, delivery addresses and contact details for fulfilment.
• Payment information processed by secure, PCI-compliant gateways; we do not store full card numbers.
• Device, browser and usage data collected through cookies and similar technologies.

How we use your information

• To process orders, payments, deliveries and returns.
• To provide customer support and respond to your queries.
• To personalise recommendations and improve our services.
• To detect and prevent fraud, abuse and security incidents.
• To send transactional updates and, with your consent, marketing messages.

Sharing your information

We share data only as needed to run the marketplace: with sellers and logistics partners to fulfil your order, with payment processors, with service providers working under contract, and with authorities where required by law. We do not sell your personal data.

Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember preferences and measure performance. For details, see our Cookie Policy.

Data security

We protect your data with encryption in transit, access controls and regular reviews. No method of transmission or storage is completely secure, so please keep your account credentials confidential.

Your rights

• Access, correct or delete the personal data we hold about you.
• Opt out of marketing messages at any time.
• Raise a concern with our grievance team.

Children's privacy

DNYKart is not directed to children under 18, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. Material changes will be notified on this page or by email, and the revised policy takes effect when posted.